- 阅读理解A
题干:WhenThomasKeller,oneofAmerica'sforemostchefs,announcedthatonSept.1hewouldabolishthepracticeoftippingatPerSe,hisluxuryrestaurantinNewYorkCity,andreplaceitwithEuropean-styleservicecharge,Iknewthreegroupswouldbeopposed:customers,serversandrestaurantowners.Thesethreegroupsareallcommittedtotipping-astheyquicklymadeclearonWebsites.Toopposetipping,itseems,istobeanticapitalist,andmaybeevenalittleFrench.ButMr.Kellerisrighttomoveawayfromtipping-andit'sworthexploringwhyjustabouteveryoneelseintherestaurantworldiswrongtostickwiththepractice.Customersbelieveintippingbecausetheythinkitmakeseconomicsense.“Waitersknowthattheywon’tgetpaidiftheydon’tdoagoodjob”ishowmostadvocatesofthesystemwouldputit.Tobesure,thisisatempting,apparentlyrationalstatementabouteconomictheory,butitappearstohavelittleapplicabilitytotherealworldofrestaurants.MichaelLynn,anassociateprofessorofconsumerbehaviorandmarketingatCornell’sSchoolofHotelAdministration,hasconducteddozensofstudentsoftippingandhasconcludedthatconsumers’assessmentsofthequalityofservicecorrelateweaklytotheamounttheytip.Rather,customersarelikelytotipmoreinresponsetoserverstouchingthemlightlyandleaningforwardnexttothetabletomakeconversationthantohowoftentheirwaterglassisrefilled-inotherwords,customerstipmorewhentheyliketheserver,notwhentheserviceisgood.Mr.Lynn'sstudiesalsoindicatethatmalecustomersincreasetheirtipsforfemaleserverswhilefemalecustomersincreasetheirtipsformaleservers.What’smore,consumersseemtoforgetthatthetipincreasesasthebillincreases.Thus,thetippingsystemisanopeninvitationtowhatrestaurantprofessionalscall“upwelling”:everybottleofimportedwater,everyespressoandeverycocktailisextramoneyintheserver'spocket.Aggressiveupwellingfortipsisoftenrewardedwhilelow-key,qualityserviceoftengoesunrecognized.Inaddition,thepracticeoftippooling,whichisthenorminfine-diningrestaurantsandisbecomingmorecommonineverykindofrestaurantabovethelevelofagreasyspoon,hasruinedwhatevereffectvotingwithyourtipmighthavehadonanindividualwaiter.Inanunreasonableoutcome,youarepunishingthegoodwaitersintherestaurantbynottippingthebadone.Indeed,thereappeartobelittleconnectionbetweentippingandgoodservice.
题目:We may infer from the context that “upselling”( Line 2, Para.6) probably means_____. - A 、selling something up
- B 、selling something fancy
- C 、selling something unnecessary
- D 、selling something more expensive
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参考答案
【正确答案:D】
词汇题。对词义的理解应依赖上下文。第六段第一句指出“消费越高,小费也越多”,第二句由thus引导,表明这两句之间是因果关系,因此可以推断upselling应该和消费越高有关,D选项符合语境, 为正确答案。
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