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题干：Communicationstechnologiesarefarfromequalwhenitcomestoconveyingthetruth.Thefirststudytocomparehonestyacrossarangeofcommunicationsmediahasfoundthatpeoplearetwiceaslikelytotellliesinphoneconversationsastheyareinemails.Thefactthatemailsareautomaticallyrecorded-andcancomebacktohaunt(困扰）you-appearstobethekeytothefinding.JeffHancockofCornellUniversityinIthaca，NewYork，asked30studentstokeepacommunicationsdiaryforaweek.Inittheynotedthenumberofconversationsoremailexchangestheyhadlastingmorethan10minutes,andconfessedtohowmanyliestheytold.Hancockthenworkedoutthenumberofliesperconversationforeachmedium.Hefoundthatliesmadeup14percentofemails,21percentofinstantmessages,27percentofface-to-faceinteractionsandanastonishing37percentofphonecalls.Hisresults，tobepresentedattheconferenceonhuman-computerinteractioninVienna，Austria，inApril，havesurprisedpsychologists.Someexpectedemailerstobethebiggestliars，reasoningthatbecausedeceptionmakespeopleuncomfortable,thedetachment(非直接接触）ofemailingwouldmakeiteasiertolie.Othersexpectedpeopletoliemoreinface-to-faceexchangesbecausewearemostpractisedatthatformofcommunication.ButHancocksaysitisalsocrucialwhetheraconversationisbeingrecordedandcouldbereread,andwhetheritoccursinrealtime.Peopleappeartobeafraidtoliewhentheyknowthecommunicationcouldlaterbeusedtoholdthemtoaccount,hesays.Thisiswhyfewerliesappearinemailthanonthephone.Peoplearealsomorelikelytolieinrealtime-inaninstantmessageorphonecall，say-thaniftheyhavetimetothinkofaresponse,saysHancock.Hefoundmanyliesarespontaneous(脱口而出的）responsestoanunexpecteddemand,suchas:“Doyoulikemydress?”Hancockhopeshisresearchwillhelpcompaniesworkoutthebestwaysfortheiremployeestocommunicate.Forinstance,thephonemightbethebestmediumforsaleswhereemployeesareencouragedtostretchthetruth.Butgivenhisresults,workassessment,wherehonestyisapriority,mightbebestdoneusingemail.
题目：Hancock's research finding surprised those who believed that_____.
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