- 写作Directions：Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to1)make acomplaint, and2)demand a prompt solution.
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Dear Sir or Madam,
As a regular customer of your online store, I am writing this letter for the purpose of complaining about the poor quality of your product-an electronic dictionary I bought in your store the other day.
The dictionary is supposed to be a favorable tool for my study. Unfortunately, I have found something wrong with it. To begin with, when I received it, I detected that its appearance had been scratched. What's more，I did not find the battery promised in your advertisement, which makes me feel that you have not kept your promise. Therefore, I strongly request that a satisfactory explanation be given and effective measures be taken to improve your service and the quality of your products.
I am looking forward to your reply at your earliest convenience.
Yours sincerely，
Li Ming
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