- 阅读理解A
题干:High-qualitycustomerserviceispreachedbymany,butactuallykeepingcustomershappyiseasiersaidthandoneShoppersseldomcomplaintothemanagerorownerofaretailstore,butinsteadwillalerttheirfriends,relatives,co-workers,strangers-andanyonewhowilllisten.Storemanagersareoftenthelasttohearcomplaints,andoftenfindoutonlywhentheirregularcustomersdecidetofrequenttheircompetitors,accordingtoastudyjointlyconductedbyVerdegroupandWhartonschool.“Storytellinghurtsretailersandentertainsconsumers,”saidPaulaCourtney,PresidentoftheVerdegroup.”thestorelosesthecustomer,buttheshoppermustalsofindareplacement.”Onaverage,everyunhappycustomerwillcomplaintoatleastfourother,andwillnolongervisitthespecificstoreforeverydissatisfiedcustomer,astorewillloseuptothreemoreduetonegativereviews.Theresulting“snowballeffect”canbedisastroustoretailers.Accordingtotheresearch,shopperswhopurchasedclothingencounteredthemostproblems,rankedsecondandthirdweregroceryandelectronicscustomers.Themostcommoncomplaintsincludefilledparkinglots,cluttered(塞满了的)shelves,overloadedracks,out-of-stockitems,longcheck-outlines,andrudesalespeople.Duringpeakshoppinghours,someretailerssolvedtheparkingproblemsbygettingmoonlightinglocalpolicetoworkasparkingattendants.Somehiredflagwaverstodirectcustomerstoemptyparkingspaces.Thisguidanceeliminatedtheneedforcustomerstocircletheparkinglotendlessly,andavoidedconfrontationbetweenthoseeyeingthesameparkingspace.Retailerscanrelievetheheadachesbyredesigningstorelayouts,pre-stockingsalesitems,hiringspeedyandexperiencedcashiers,andhavingsalesrepresentativesonhandtoanswerquestions.Mostimportantly,salespeopleshouldbediplomaticandpolitewithangrycustomers.“Retailerswho’reresponsiveandfriendlyaremorelikelytosmoothoverissuesthanthosewhoaren’tsofriendly.”saidProfessorStephenHoch.“Maybesomethingassimpleasagreeteratthestoreentrancewouldhelp.”Customerscanalsoimprovefutureshoppingexperiencesbyfilingcomplaintstotheretailer,insteadofcomplainingtotherestoftheworld.Retailersarehard-pressedtoimprovewhentheyhavenoideawhatiswrong.
题目: Shop owners often hire moonlighting police as parking attendants so that shoppers(). - A 、can stay longer browsing in the store
- B 、won’t have trouble parking their cars
- C 、won’t have any worries about security
- D 、can find their cars easily after shopping
扫码下载亿题库
精准题库快速提分
参考答案
【正确答案:B】
细节题。本题在考察商家雇佣moonlighting police就是做第二职业的警察来帮着维持秩序,根据原文中的句子During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants.可以明确知道答案是B. won’t have trouble parking their cars.其他三个选项都偏题。
您可能感兴趣的试题
- 1 【单选题】The British government often says that furnishing children with( )to the informationsuperhighway is a top priority.
- A 、procedure
- B 、protection
- C 、allowance
- D 、access
- 2 【单选题】The police are trying to find out the()of the woman killed in the traffic accident.
- A 、evidence
- B 、recognition
- C 、status
- D 、identity
- 3 【单选题】If I tell the police I was with you that day, will you()my story?
- A 、back up
- B 、back down
- C 、back off
- D 、back of
- 4 【单选题】Any student who often()his homework is unlikely to pass the examination.
- A 、denies
- B 、ignores
- C 、neglects
- D 、abandons
- 5 【单选题】A police officer was sent to()the crime.
- A 、search
- B 、investigate
- C 、survey
- D 、explore
- 6 【单选题】A student sticking closely to the()of the school is often praised by teachers.
- A 、orders
- B 、regulations
- C 、principles
- D 、interests
- 7 【单选题】Police and villagers unanimously()the forest fire to thunder and lightning.
- A 、ascribed
- B 、approached
- C 、confirmed
- D 、confined
- 8 【单选题】My grandfather, a retired worker,often()the past with a feeling of longing and respect.
- A 、considers
- B 、contemplates
- C 、contrives
- D 、contacts
- 9 【单选题】The police are trying to()what really happened.
- A 、ascertain
- B 、assert
- C 、avert
- D 、ascribe
- 10 【单选题】Those students are often seen( )in the field.
- A 、to play football
- B 、play football
- C 、to play the football
- D 、playing football
热门试题换一换
- Why should anyone want to read( )of books by great authors when the real pleasure comesfrom reading the originals?
- People were perhaps more honest a long time ago when life was very different from ( )it is today.
- 某公司的销售部有五名工作人员,其中有两名本科专业是市场营销,两名本科专业是计算机,有一名本科专业是物理学。又知道五人中有两名女士,她们的本科专业背景不同。 根据上文所述,以下哪项论断最可能为真()。
- 通常人们不认为美国是一个有很多长尾鹦鹉爱好者的国家,然而根据对一批挑选出来进行比较的国家中养长尾鹦鹉的人所做的一项人口调查显示,美国以每百人中11人养长尾鹦鹉而排名第二。由此可得出结论,美国人比大多数其他国家的人更喜欢养长尾鹦鹉。 下列哪一项将最有助于判断以上结论的正确性()。
- 北方航空公司实行对教师机票六五折优惠,这实际上是吸引乘客的一种经营策略。该航空公司并没有实际让利,因为当某天某航班的满员率超过90%时,就停止销售当天优惠价机票,而即使在高峰期,航班的满员率也很少超过90%的。有座位空着,何不以优惠价促销它呢? 以下哪项如果是真的,将最有力地削弱上述论证()。
- Whenthe author quotes from his mother that “one can only ignore the elephant in the living room for so long” (the fourth paragraph), he means that().
- 在半径为R的圆内,它的内接正三角形、内接正方形的边长之比为()。
- 腾云公司准备派两名部门经理、三名部门副经理进修EMBA。经过选拔,最终人选将在3个部门经理赵婷、唐斌和殷倩和5个部门副经理周艳、杨慧、孙亮、史丹、朱敏5人中产生。按规定同一部门或者相同籍贯至多选派一人。已知: (1)唐斌和朱敏均来自销售部 (2)周艳和史丹均来自生产部 (3)杨慧和朱敏籍贯相同 根据上述条件,以下必定入选的是()。
- (8)
亿题库—让考试变得更简单
已有600万用户下载