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 1. Apology for Wrong Delivery为送错商品致歉

  写作案例详解

  Dear Mr.Right,

  Thank you for your letter.We were very sorry to hear that you received the wrong delivery.We can only suppose that one of our packers confused two orders.

  We sent you the correct machine you ordered by express this morning,and the documents have already been forwarded to you.Please send the wrong one back to us,and charge us with the cost.

  We hope this arrangement is satisfactory.And we greatly regret the inconvenience caused by our errors and offer our sincere apologies to you.We can assure you that every effort will be made to ensure that similar errors do not occur again.

  Yours sincerely,

  George Obama