如今许多考生拿到中文导游证之后还想报考英语导游证，为方便广大考生准备英语导游证现场口试的问答题，帮考网给各位考生分享“导游资格证考试英语导游证现场口试问答精华”的相关内容，为各位考生提供有关于英语导游证现场口试的经典例题哦。

1.按业务范围区分，导游人员可分为哪几类?

分为四类，分别是：

(1) 出境旅游领队人员;

(2) 全程陪同导游员：

(3) 地方陪同导游员;

(4)旅游景区讲解员。

Differentiated by business, which kind of categories tour guides can be divided into?

Divided into four categories, namely:

(1) Tour leader.

(2) National guide.

(3) Local guide.

(4) Tourist guide.

2.熟悉团队是导游人员带团的第一步，它主要包括哪几方面的内容?

主要包括三方面内容：

(1)熟悉团员情况;

(2)熟悉团队特点;

(3)熟悉接待计划和行程特点。

The first step of leading a group is being familiar with the team, what aspects of content it mostly consists of?

Mainly includes three aspects:

(1) Being familiar with group members.

(2) Being familiar with team features.

(3) Being familiar with hosting plans and trip characteristics.

3.在旅游团抵达的前一天，导游人员应主要落实哪些接待事宜?

(1)与协作旅行社计调人员联系;

(2)联系旅游车辆，确定接站时间;

(3)核实团队住房及用餐预订情况;

(4)掌握各种联系电话。

What should the tour guide do before the arriving of the tourist group?

(1) Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay(码头) before setting out.

(2) Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance; Tell the schedule and arrangement of time and activity to the driver on the way; after reaching the station fix the parking place.

(3) Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time.

(4) Get in touch with the porter(行李员): Notify the place that the luggage is sent to, and fix the parking place with the luggage van(行李车) driver.

(5) Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking(突出的) position at the station exit, indicate(标明) group name and number, leader’s name or national guide’s name or name of tourist on the meeting board.

4.导游人员接站服务程序主要分为哪几步个骤?

(1)提前半小时到达接站地点;

(2)手持接站牌迎候客人;

(3)核实团队;

(4)集合登车;

(5)清点行李和人数。

The main station of tour guides service program, whichseveral steps are divided into ?

( 1 ) Half an hour early to pick up points.

( 2 ) hand-held stop sign to greet guests.

( 3 ) Verify team.

( 4 ) Board together.

( 5 ) Invent the baggage and the number.

5.导游人员在团队用餐时应及时巡视团队就餐情况，巡视的主要内容有哪些?

(1)监督餐厅提供的餐食是否符合约定标准;

(2)回答客人关于餐食方面的疑问;

(3)了解客人对菜肴是否满意，以便以后有针对性地进行调整。

Tour guides should be timely inspecting team in eating meals of the group. What are the main contents of inspection?

(1) Supervise the meal in the restaurant whether is in conformity with the agreed standard.

(2) Answer questions about the meal.

(3) Understand whether the customers satisfied with the dishes for later targeted adjustments.

6.如果游客在自由活动中买到假冒伪劣商品，导游人员应该如何处理?

(1)应积极主动协助游客退货并索赔，努力维护游客的合法权益;

(2)事后，将经过向旅行社做汇报;

(3)后续行程中多向游客宣讲自由活动时购物的注意事项，多做提醒工作。

What the local guide should pay attention to when go shopping? Model :

(1) Abide by the rules of the travel agency rigorously(严格的).

(2) Know the tourists well, and take tide(趋势) at the flood .

(3) Be a good guide while shopping.

(4) Protect the tourists’ benefits actively.

好了，以上就是导游资格证考试英语导游证现场口试问答精华的全部内容了，如果各位考生还有其他的疑问，可以进入帮考网咨询了解哦！