考试时间：2009年12月19日

一、词汇选项

1. The new employee is very _______ and always willing to help others.

A. cooperative
B. competitive
C. complementary
D. comprehensive

2. The company has decided to _______ the production of this product due to the low demand.

A. expand
B. contract
C. promote
D. advertise

3. The manager asked the employees to _______ the meeting on time.

A. attend
B. extend
C. pretend
D. intend

4. The government has taken measures to _______ the economy from recession.

A. recover
B. reduce
C. release
D. reject

5. The company has launched a new _______ of products to meet the changing needs of the market.

A. range
B. series
C. line
D. type

6. The _______ of the meeting is to discuss the budget for the next quarter.

A. agenda
B. schedule
C. plan
D. program

7. The company has _______ a new policy to improve the working conditions of its employees.

A. implemented
B. executed
C. enforced
D. applied

8. The company has been _______ in the market for many years and has a good reputation.

A. established
B. initiated
C. introduced
D. invented

9. The manager gave us some useful _______ on how to improve our performance.

A. suggestions
B. instructions
C. directions
D. orders

10. The company has a strict _______ policy to ensure the safety of its employees.

A. security
B. safety
C. protection
D. precaution

二、完形填空

A recent survey has found that many people in the UK are unhappy at work. The survey was carried out by a company called Office Angels, which questioned over 1,000 workers. It found that 44% of them were unhappy in their jobs. The main reason for their unhappiness was their 11 . They felt that they were not being 12 enough. The survey also found that many workers were 13 with their pay. They felt that they were not being paid enough for the work they were doing.

The survey also found that many workers were 14 with their colleagues. They felt that some of their colleagues were not pulling their weight. They also felt that some of their colleagues were 15 to them. Another reason for their unhappiness was their working hours. They felt that they were working too many hours and were not getting enough time off.

The survey also found that many workers were 16 about their future prospects. They felt that they were not being given enough opportunities to develop their skills. They also felt that they were not being given enough 17 . Many workers felt that they were stuck in a dead-end job and that they had no chance of 18 .

In conclusion, the survey found that many workers in the UK were unhappy at work. The main reasons for their unhappiness were their salary, their colleagues, their working hours, and their future prospects.

11. A. salary
B. colleagues
C. working hours
D. future prospects

12. A. valued
B. respected
C. appreciated
D. recognized

13. A. satisfied
B. dissatisfied
C. content
D. happy

14. A. pleased
B. displeased
C. happy
D. satisfied

15. A. unfriendly
B. unhelpful
C. unsupportive
D. all of the above

16. A. optimistic
B. pessimistic
C. hopeful
D. confident

17. A. training
B. support
C. encouragement
D. all of the above

18. A. success
B. progress
C. promotion
D. all of the above

三、阅读理解

A

The Importance of Communication in the Workplace

Effective communication is an essential part of any successful business. In the workplace, communication is necessary for a variety of reasons: to exchange information, to coordinate activities, to resolve conflicts, and to build relationships. Good communication can lead to better understanding, increased productivity, and a more positive work environment.

One of the most important aspects of communication in the workplace is listening. Listening involves paying attention to what others are saying and trying to understand their perspective. It is important to listen actively, which means asking questions, clarifying misunderstandings, and showing empathy. Active listening can help to build trust and respect, and can lead to more effective collaboration and problem-solving.

Another important aspect of communication in the workplace is clarity. Clear communication involves using language that is easy to understand, avoiding jargon or technical terms that may not be familiar to everyone. It is also important to be concise and to the point, and to avoid unnecessary details or information. Clear communication can help to avoid misunderstandings and can lead to better decision-making.

Finally, communication in the workplace should be respectful and professional. This means avoiding offensive or inappropriate language, and treating others with dignity and respect. It is important to be mindful of cultural differences and to avoid language or behavior that may be offensive or insensitive.

In conclusion, effective communication is essential for any successful business. Listening, clarity, and respect are key components of effective communication in the workplace.

1. Why is communication important in the workplace?

A. To exchange information.
B. To coordinate activities.
C. To resolve conflicts.
D. All of the above.

2. What is active listening?

A. Paying attention to what others are saying.
B. Trying to understand their perspective.
C. Asking questions and clarifying misunderstandings.
D. All of the above.

3. What is clear communication?

A. Using language that is easy to understand.
B. Avoiding jargon or technical terms.
C. Being concise and to the point.
D. All of the above.

4. What is respectful and professional communication?

A. Avoiding offensive or inappropriate language.
B. Treating others with dignity and respect.
C. Being mindful of cultural differences.
D. All of the above.

5. What are the key components of effective communication in the workplace?

A. Listening, clarity, and respect.
B. Listening, clarity, and empathy.
C. Listening, clarity, and collaboration.
D. Listening, clarity, and decision-making.

B

The Benefits of Employee Training and Development

Employee training and development is an investment in the future of any business. It is a process that helps employees to acquire new skills, knowledge, and attitudes that can improve their performance and productivity. Training and development can also help to increase employee satisfaction and retention, and can lead to a more competitive and successful business.

One of the main benefits of employee training and development is improved performance. When employees are trained and developed, they are better equipped to perform their jobs effectively and efficiently. This can lead to increased productivity, higher quality work, and better customer service.

Another benefit of employee training and development is increased job satisfaction. When employees are given the opportunity to learn and grow, they are more likely to feel valued and appreciated by their employer. This can lead to increased motivation and commitment, and can help to reduce turnover and absenteeism.

Training and development can also help to create a more competitive and successful business. By investing in the skills and knowledge of its employees, a business can gain a competitive edge in the marketplace. It can also attract and retain top talent, and can create a culture of continuous learning and improvement.

In conclusion, employee training and development is a valuable investment for any business. It can improve performance, increase job satisfaction, and create a more competitive and successful business.

1. What is employee training and development?

A. A process that helps employees to acquire new skills, knowledge, and attitudes.
B. A process that helps employers to acquire new employees.
C. A process that helps employees to acquire new jobs.
D. A process that helps employers to acquire new customers.

2. What is one of the main benefits of employee training and development?

A. Increased job satisfaction.
B. Increased job turnover.
C. Increased job absenteeism.
D. All of the above.

3. What is another benefit of employee training and development?

A. Increased productivity.
B. Decreased quality work.
C. Decreased customer service.
D. All of the above.

4. What can employee training and development help to create?

A. A more competitive and successful business.
B. A less competitive and unsuccessful business.
C. A more competitive and unsuccessful business.
D. A less competitive and successful business.

5. Why is employee training and development a valuable investment for any business?

A. It can improve performance.
B. It can increase job satisfaction.
C. It can create a more competitive and successful business.
D. All of the above.

四、翻译

1. 翻译句子：

The company has decided to launch a new product line to meet the changing needs of the market.

答案：公司已决定推出新的产品线以满足市场的不断变化的需求。

2. 翻译句子：

The manager gave us some useful suggestions on how to improve our performance.

答案：经理给了我们一些有用的建议，关于如何提高我们的绩效。

3. 翻译句子：

The company has a strict security policy to ensure the safety of its employees.

答案：公司有严格的安全政策，以确保员工的安全。

4. 翻译句子：

The government has taken measures to recover the economy from recession.

答案：政府已经采取措施来使经济从衰退中恢复过来。

5. 翻译句子：

The company has been established in the market for many years and has a good reputation.

答案：公司已经在市场上建立了多年，拥有良好的声誉。