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阅读理解

Getting staff to talk to each other ought tobe the least of your problems, but internal communication can be one of thehardest nuts to crack in business.

"Communication comes up in everydepartment. The repercussions of not communicating are vast," says TeoTheobald, authｏｒof "Shut up ａｎｄ listen! The truth about how tocommunicate at work". Poｏｒcommunication can be a purely practicalproblem.

Gearbulk, a global shipping business withbranches around the world, faced language ａｎｄ geographical difficulties, aswell as a huge amount of paper work. With up to 60 documents per cargo, it wasa logistical nightmare to track ａｎｄ monitｏｒjobs, while tighter securityregulations after 9/11 meant customs documents had to be ready before a shipwas allowed to sail. Installing an automated system means data is now enteredonly once but can be accessed by anyone in the company, wherever they are.

"Everyone thinks a failure tocommunicate is just an individual///////\\\'s errｏｒof judgment, but it///////\\\'s not about theperson: it///////\\\'s about theｇｒｏｕｐdynamics," he says. "Just trainingpeople to be good communicators isn///////\\\'t the issue." The problem is thatemployees develop common loyalties that are far stronger than the need to shareinformation. This can even extend to questions of safety. In the mid-1960sthere were a lot of light air crashes in Australia because the two governmentdepartments responsible fｏｒair safety weren///////\\\'t communicating." saysHaslam. "The government was trying to save money ａｎｄ both groups feltthreatened. The individuals were highly identified with their own organizationａｎｄ unwilling to communicate with the other department."

A company is particularly at risk whencost-cutting is in the air. Individuals withdraw into departmental loyaltiesout of fear. Sending such people on yet another "how to communicate"course will be pointless. Instead, Haslam believes that identifying thesub-groups within an organisation ａｎｄ making sure eachｇｒｏｕｐfeels valued andrespected can do far more to encourage the sharing of information. The key tocommunication, he says is trust.

1. The word "repercussion" inparagraph 2 is closest in meaning to ______.

A. contact B. shaking C. explosion D. impact

2. Who might be the targeted audience of thisarticle?

A. Chief Finance Officers B. HR Directors

C. Managers D. Employees

3. According to the article, what is the rootcause of communication problems?

A. Ineffective communication models andadministration system.

B. Employee///////\\\' common loyalties surpass theneed to communicate.

C. Individual///////\\\'s errｏｒof judgment.

D. Language barriers.

4. Why does the authｏｒmention the light aircrashes in Australia?

A. To summarize the last point

B. To make the article more interesting.

C. To start the next paragraph.

D. To prove his point.

5. What can be inferred from the lastparagraph?

A. When the company starts to cut costs,employees///////\\\' loyalty towards the company will increase.

B. Instead of communicating with each other,employees tend to split into factions when company is at risk.

C. It is necessary to share information amongdifferent departments.

D. Employees should take courses on "howto communicate".

参考答案

1.【答案】D。解析：词义猜测题。根据第二段中的Communication comes up inevery department. The repercussions of not communicating are vast可以得知在每个部门中都需要沟通交流，不沟通的话，影响是巨大的。repercussion应该是表示影响的。contact联系；shaking震惊；explosion爆炸；impact影响。故选D。

2.【答案】C。解析：推断题。文章中主要讲了公司内部交流的重要性，并指出了通过增强团队动力，以及员工的忠诚度增强沟通，并在最后指出了沟通的关键是信任，文章是从管理者的角度来分析问题的，故目标读者应该是经理。

3.【答案】B。解析：细节题。根据题干定位到第四段中...The problem is thatemployees develop common loyalties that are far stronger than the need to shareinformation可以得知，问题是员工的忠诚比共享信息更重要，故应该选B。

4.【答案】D。解析：推断题。根据题干定位到第四段，根据例子内容，在20世纪60年代，在澳洲发生了很多起轻微飞机失事，当时两个政府部门负责飞机安全，但是他们不沟通。因为政府正在削减开支，这两个部门都感觉受到了威胁，所以每个人都和自己的部门捆绑在一起，不愿意和另外那个部门沟通），可知，该例子就是为了证明前面作者所提出的观点：即员工对企业共同的忠诚度的问题要比分享信息更大。所以选D。

5.【答案】C。解析：推断题。题干：从最后一段中可以推断出什么？如果是削减开支的说法在公司中蔓延的话，这个公司就面临危险了。因为个体出于害怕都会忠诚于自己所在的部门。让这样的人去参加"怎么沟通"的课程是没有意义的。相反，Haslam认为意识到这个问题，让每个人都能感觉到自己的价值和受尊重，比鼓励分享信息更有用，沟通的关键是相互信任。A、D选项表述与原文相反、B选项没有提到，故只有C符合文意。

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