2022年的全国导游资格考试正在积极备考中，现在到考试期间就应该积极备考，掌握重难点都是很关键的!接下来帮考网给小伙伴们分享一下英文面试问答，咱们一起来看看。

导游服务1

得知行程变动，导游急忙赶到车站去接旅行团。当他到达车站时，他发现客人们已经在车站外面等了很长时间，他们对此很恼火。在这种情况下，导游应该怎么做?

Q: Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station forquite a long time and they were quite annoyed with that. What should the guide do with such a situation?

A:1) 首先，导游要向旅行团、领队和全陪道歉。

1) Firstly, the tour guide should apologize to the tour group, tour leader and national guide.

2) 其次导游需向客人解释说明，并表达自己为旅行团服务的诚意。

2) Then the tour guide should explain the matter and express his sincerity to serve the tour group.

3) 导游应采取措施弥补过错，努力赢得游客的信任。

3) The guide should take actions to make up forthe fault and try to win trust from the tourist.

4) 根据情况需要，导游可以对游客进行赔偿。

4) As required by the case, the tour guide may make compensation forthe tourists.

导游服务2

地接导游正按计划与旅游团会面时，他接到全陪导游的电话，说旅游团要到第二天晚上才能到达。地接导游该如何处理?

When the local guide is about to meet the tourgroupas planned, he got a call from the national guide that thegroupwould not arrive until the next evening. How should the local guide deal with it?

A:1) 首先，地接导游应联系酒店和餐厅取消当天的住宿。2) 地接导游应安排次日的食宿和交通。3) 接下来，地接应为全陪制定新的行程计划，并尽量保留原项目。4) 如果原项目难以保留，地接应尽量保留最具代表性和独特性的景点。

1) First, the local guide should contact the hotel and restaurant to cancel the accommodation forthe day.2) The local guide should make arrangement fｏｒ food, accommodation and transportation forthe next day.3) Next, the local guide should make new schedule forthe tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep the original project, the tour guide should try to retain the most representative and unique scenic spots.

导游服务3、4

3. 一位地接去机场接一个没有全陪的海外团。直到在旅馆登记入住时，才发现他应该接的不是这个团体。在这种情况下，导游该怎么办?

3. A local guide went to the airport to receive an overseasgroupwhich has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not thegroupthat he was supposed to meet. Under such a circumstance, what should the guide do?

1) 首先，地接应该找出错误的原因，并尽快联系正确的团队。他还应该向旅行社报告此事。

2) 如果两个旅行团都是同一旅行社的代理人，导游无须更换旅行团。否则，当地导游应尽可能快地交换旅游团。

3) 最后，当地导游应向客人解释并真诚道歉。

4. 如果游客在中国旅行中丢失了行李，导游应该如何处理?

1) 导游应带客人到机场报失并登记。

2) 在找到行李之前，导游应该帮客人买一些必需品。

3) 如果在旅游结束前还没有找到行李，导游应该通知航空公司客人的相关信息。

4) 如果行李被确认丢失，客人应该向航空公司提出索赔。

1) Firstly, the local guide should find out the cause forhis mistake and try to contact the rightgroupas soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast as they can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.

4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?

1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company fora claim.

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全陪导游小李带旅游团在武夷山观光时，发现一位年长的游客走丢了。在确认游客确实走丢后，他向客人的朋友打听他的下落，但他们也不知道他去了哪里。那小李该怎么办?

1、Xiaoli, a national guide, found that a seniortourist got lost when he took a tourgroupforsightseeing in Mount Wuyi. After confirmation that the tourist did get lost, he inquired the guest’s friends, but they had no idea where he went either. What should Xiao Li do then?

1) 他和领队应该立即寻找客人，而地接导游带其他游客继续观光。2) 他应该向警察局或度假区的其他管理部门寻求帮助。3) 他还应联系酒店，看看游客是否已返回酒店。4) 向旅行社报告此事。5) 处理事故引起的问题。6) 给旅行社写一份事故报告。

1) He and tour leader should look forthe guest immediately while the local guide would take other tourists to go on sighting.2) He should report to the police station orother management sectors of the resort area forhelp.3) He should also contact the hotel to see if the tourist has returned to the hotel.4) Report the matter to the travel agency.5) Deal with problems arising the accident.6) Write a report about the accident to the travel agency.

在什么情况下游客会迷路?

1) 导游没有把停车场和路线说清楚。2) 游客们沉醉于美景，以至于忘记跟紧团队。3) 旅游者在自己环顾四周或购物时忘记了地址或路线。

2、In what circumstance will the tourists get lost?

1) The tour guide doses not speak the parking lot and route clear.2) The tourists enjoy the scenery so much that he forgets to leave.3) The tourists forget the address orroute when looking around on their own ordoing shopping.

旅游途中如何避免交通事故?

3、How to avoid traffic accidents during tour?

1) 旅游前，导游应提醒司机检查公交车，如发现车有问题，应予以更换。

1) Before the tour, the tour guide should remind the driver to check the bus, and if anything wrong was found with the bus, it should be replaced.

2) 在安排行程时，导游要考虑开车所需的时间，千万不要催促司机开快车或超速。

2) When planning itinerary, the tour guide should consider the time needed fordriving and should never hasten the driver to drive fast orover speed.

3 ) 如果天气不好，或道路状况不佳，导游应提醒司机注意安全

2) If the weather is bad, orthe road is in poorcondition, the tour guide should alert the driver to take care.

4) 导游应防止他人驾驶公共汽车，并提醒司机不要饮酒。

4) The tour guide should prevent other people to drive the bus and remind the driver not to drink

旅游途中如何避免交通事故?

1) 旅游前，导游应提醒司机检查公交车，如发现车有问题，应予以更换。2) 在安排行程时，导游要考虑开车所需的时间，千万不要催促司机开快车或超速。3 ) 如果天气不好，或道路状况不佳，导游应提醒司机注意安全。4) 导游应防止他人驾驶公共汽车，并提醒司机不要饮酒。

4、如果游客在入住后感冒发烧，导游该怎么办?

4、If a tourist had a cold and fever after check-in, what should the guide do?

1) 导游应关心游客，劝导游客就医，帮助游客联系门诊或陪同游客到医院就诊。

1) The guide should show concern to the tourist and persuade him/her to see a doctorand help the tourist contact clinic oraccompany the tourist to hospital.

2) 导游应该建议旅游者住在旅馆里，而不是和旅游团一起出去。导游要安排好游客的伙食。

2) The tour guide should advise the tourist to stay in hotel instead of going out with the group. and the guide should make arrangement forthe tourist’s meals.

3) 导游应该让游客明白他/她应该付车费。

3) The tour guide should make it clear to the tourist that he/she should pay forthe fare.

4) 导游应严禁给旅游者药物。

4) The guide is forbidden to give medicine to tourists.

帮考网为大家分享的全国导游资格考试英文面试的题目就到这里了，希望对各位备考的考生有所帮助。最后，帮考网祝大家学习顺利!