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3.Which of the following can be inferred from the passage about relationship banking programs?

A.they have recently been discontinued

C.they will shortly used

D.they will be used in the distant future

答案：B

解析：第一段提到了，由此可以推断关系银行这一项目已经得到了采用。

4.According to the passage,what is a necessary first step in instituting relationship banking?

A.resigning bank buildings.

B.hiring congenial staff who make clients welcome.

C.recognizing the needs of groups and individuals.

D.teaching bank employees to be more confident.

答案：C

解析：第三段的最后一句，a series of financial-service"package,"each designed to meet the needs of identifiably homogeneous groups.一个成功的关系银行项目就是要有很多的系列服务项目，不同的项目可以满足不同人的需求，所以要创立关系银行，要做的第一件事就是充分认识个人和群体的不同需求。

5.According to the definition of relationship banking quoted in the passage,one of the main aims of this type of banking is to encourage clients to _____.

A.consult with each other concerning their finances

B.keep all their business with a single bank

C.recognize their own banking

D.keep their financial requirement to a minimum

答案：B

解析：第二段最后一句，In relationship banking the emphasis is on…minimizing the need or desire of clients to splinter their financial business among various institutions.

关系银行的目的是把客户分散资金到不同银行中的需求和期望降到最低，使他们只在一个银行进行交易，只与一个银行保持业务关系。

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