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5.1 The following, apart from onestatement, are measures fｏｒencouraging upward communication in an organisation.Which is the incorrect statement?

A Suggestion schemes

B Management by Walking Around

C Exception reporting

答案：C

5.2 In the radio signal model, which of thefollowing shows the correct ｏｒｃｅｒin which a message is transmitted?

A Feedback, Sender, Decoded message, Codedmessage, Receiver

B Sender, Decoded message, Coded message,Feedback, Receiver

C Coded message, Sender, Decoded message,Receiver, Feedback

D Sender, Coded message, Decoded message,Receiver, Feedback

答案：D

5.3 Which of the following communicationmechanisms is designed to improve upward communication?

A Notice boards

B Organisation manual

C Team meetings

D Team briefings

答案：C

5.4 What is the technical term given to afault in the communication process where the meaning of the message is lost /\\'intranslation/\\' from intention to language, ｏｒfrom language to understanding?

A Noise

B Redundancy

C Distortion

D Feedback

答案：C

5.5 According to Leavitt, which one of thefollowing communication patterns is the fastest in terms of problem solving?

A Y

B Circle

C Chain

D Wheel

答案：D

5.6 Which of the following best definescoaching?

A Developing the individual by helping tobuild on skills ａｎｄ overcome weaknesses

B Provision of one-way instruction onformal tasks required to carry out the immediate job

C Offering career guidance in ｏｒｃｅｒtomaximise the individual/\\'s potential

D Provision of objective advice to overcomethe individual/\\'s personal problems

答案：A

5.7 Which of the following statements aboutnon-verbal communication is not true?

A Non-verbal cues can be used to reinforceｏｒundermine spoken messages

B People pay less attention to non-verbalcues than to what is being said

C Non-verbal cues include tone of voice andsilences

D Non-verbal cues are a key source offeedback

答案：B

5.8 In the context of work planning andpersonal development planning, a SMART framework is often used as a checklistof the characteristics of effective goals. What does the /\\'M/\\' in SMART standfor?

A Manageable

B Measurable

C Motivational

答案：B

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