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1. Which of the following principles of classical management is challenged by matrix management?

A Structuring the organisation on functional lines

B Structuring the organisation on geographical lines

C Unity of command

D Decentralisation of decision-making

答案：C

2. Which of the following statements about the informal organisation is not true?

A The influence of the informal organisation was highlighted by the Hawthorne Studies, in the way group norms and dynamics affected productivity.

B Informal organisation can pose a threat to employee health and safety.

C Informal organisation can stimulate innovation.

D Managers in positions of authority generally cannot be part of the informal organisation.

答案：D

3. Which one of the following is an advantage of centralisation?

A It helps to develop the skills of junior managers

B It avoids overburdening top managers in terms of workload and stress

C Senior managers can take a wider view of problems and consequences

答案：C

4. Which of the following statements is/are true?

(i) An informal organisation exists within every formal organisation

(ii) The objectives of the informal organisation are broadly the same as those of the formal organisation

(iii) A strong, close-knit informal organisation is desirable within the formal organisation

A Statement (i) only

B Statements (i) and (iii) only

C Statements (ii) and (iii) only

D Statement (iii) only

答案：A

5. What is an organisation which has removed the internal barriers which separate hierarchy levels and functions and also between the organisation and its suppliers, customers and competitors known as?

A Modular organisation

B Hollow organisation

C Jobless structure

D Boundaryless organisation

答案：D

6. Which of the following statements are true?

(i) With a shared service centre services are likely to be less tailored

(ii) The IT function is commonly provided using shared service approach

(iii) A shared service centre is not part of the organisation

A Statement (i) and (iii) only

B Statements (i) and (ii) only

C Statements (ii) and (iii) only

答案：B

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